Jones Junction - Sales over safety
Very unhappy with my Jones experience. I bought a used, lifted pickup truck for North of $40k at the end of 2017 and have had major problems with the lift since.
The installers performed such a poor job that several safety components on the vehicle are currently inoperable, including my ABS and StabiliTrak. Took it to a different dealership after getting nowhere with Jones and the technician stated that it's one of the worst lift installations he'd ever seen. Vehicle is now a safety hazard. Manufacturer won't perform warranty repairs because of the horrible workmanship done prior to my purchasing the vehicle.
THINK TWICE before purchasing here, getting work done here, even stopping here to visit the lot.
They care more about money than they do your safety. Or in my case, the safety of my kids and I.
Hopefully this doesn't happen to you.
Reason of review: Poor customer service.
Monetary Loss: $1100.
Preferred solution: Deliver product or service ordered.
Jones Junction Pros: Selection.
Jones Junction Cons: Being rushed through the purchase, Deception, Poor workmanship, Safety concerns.
Location: Baltimore, Maryland
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