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New Reviewer

Screwed over on price of new car

bait and switch on pricing, i got price online that included a eprice discount and a today price discount i printed out the price which came out to a little under 18k i talked to online manager on phone was told i would get the discounts and at dealer i gave printout to salesman and told the same but didn't get all discounts when final sale was made,i didn,t this until i got info off flash days later bottom line don,t trust anybody

User's recommendation: buyer beware things are not what they seem.

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ID
#2495359 Review #2495359 is a subjective opinion of poster.
Location
Bel Air, Maryland
Pros
  • Used before
Loss
$900
Preferred solution
Let the company propose a solution

I highly recommend Jones Junction

I highly recommend Jones Junction! If you want a Jeep please see Greg Swick. He gives outstanding customer service. I have a compromised immune system. He brought the car to our home to test drive we purchased the car. He took pictures of our trade. Brought the new car back the next for delivery did the settlement at our house and took our trade back to the dealership. He never made us feel rushed. He went over the car with us, programmed our phones and did settlement at our house. Furthermore, he did everything he said he was going to do, and we never felt any pressure from him. If you want a sales person to get it done in a timely manner, friendly and do what he says he is going to do see Greg Swick is your man.
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ID
#2349480 Review #2349480 is a subjective opinion of poster.
Location
Stewartstown, Pennsylvania
New Reviewer

Not at all

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access app. It was total BS.
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ID
#1721181 Review #1721181 is a subjective opinion of poster.
Location
Gloucester, Massachusetts
Service
Jones Junction Sales Representative
Reason of review
Not as described/ advertised
Loss
$750
Preferred solution
Deliver product or service ordered
New Reviewer
I bought a car that Jones Junction August 24th. The car had 3 chips in the hood which the finance manager agreed to paint the hood I was supposed to take the car to the paint shop but when I took it up there the salesman asked me to take it to The Body Shop and I...
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ID
#1697514 Review #1697514 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Cons
  • Poor quality
Reason of review
Poor customer service
Loss
$250
Preferred solution
Since I no longer have trust for Jones Junction to fix the problem, I would like to take my car to a detail shop that I know to have the windshield splatter removed and to car claybarred to get the overspray off of the vehicle
New Reviewer

Does not honor online price

Jones Junction - Does not honor online price
Jones Junction - Does not honor online price
Found a vehicle through TrueCar and received my TrueCar price guarantee from them for a car that Jones Junction (Bel Air Hyundai) which is part of the Jones Junction conglomerate of dealers. They would not honor the advertised price. Initially they ignored the TrueCar certificate with the stated price and then quickly went online and changed the price of the vehicle. Jones Junction has a online price guarantee, which is a joke, and falsely advertised.
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ID
#1666898 Review #1666898 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Cons
  • Poor service
  • Not honest
  • Upper management
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer
Jones Junction - Brake fluid replacement scam
I bought a new Rogue (2015) and have been bringing it in for the required service. At 30k miles I paid for brake fluid replacement. When I got it home I realized it was not done. It was obvious that the caliper bleeder valves were undisturbed. I called service manager...
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ID
#1658792 Review #1658792 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Pros
  • Selection of vehicles
Cons
  • Poor workmanship
Reason of review
Service scam
Preferred solution
Stop warranty service scam

Terrible

Took my rav to have transmission looked at. When i got the car back there was grease from the mechanics hands all over the cloth around the inside door handles that i can't get out. Thanks jones.
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1 comment
#2108385

Yes they suck I bought a used car from them not even 2000 miles or 2 months ago all really one fuel inj went bad they did fix that but now I'm getting a service trans fault now they told me the car was completely serviced before they sold it yeah b.s be careful dealing with these people

ID
#1637966 Review #1637966 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Jones Junction Customer Care
New Reviewer
If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with...
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ID
#1613171 Review #1613171 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Service
Jones Junction Car Repair
Cons
  • Poor service
  • Upper management
  • Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
They need to fix what is wrong without charging me!
New Reviewer

Pissed customer bad deal never buy from jones junction

They gave me a bad car with engine problem and gave me a brand new car but ROLLED the bad car over onto the new car.they didnt stand on their word.i would never go there again or recommend ANYONE there
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ID
#1582215 Review #1582215 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Pros
  • Salesperson
Cons
  • If i could give 0 stars i would
Reason of review
Bad quality
Loss
$25000
Preferred solution
Let the company propose a solution
New Reviewer

Warranty

I’m pissed off about your 30 day warranty on a use car , a new car gets 90 . I think a used car should get 90 days , because we are buying it kind on the blind side. Every one can’t get a new car . My car things start happen after the warranty is up .How fair is that ?
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ID
#1566026 Review #1566026 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
New Reviewer

Liars

The unlimited tire rotation is total bull!!!!! They have charged my wife five times !!!! They tried to charge me and I told them NO. My next step is to take the sign off the showroom and make a BIG scene!!! They need to be sued for false advertising. Any Lawyers please call me.
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ID
#1557534 Review #1557534 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Cons
  • Being lied to
  • Not honest
Reason of review
Warranty issue
Loss
$35
Preferred solution
Full refund
New Reviewer

RIPPED OFF

We were desperate for an auto i guess the sharks smelled the Blood. We where stuck with full retail. Never again .i contacted them .sorry deal is done.I do have the satisfaction of stopping family and friends from going to jones
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ID
#1543630 Review #1543630 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
Service
Jones Junction Sales Representative
New Reviewer

What honor warranty

What jeep wrangler pay cash less than 30 days had problems call salesman send me to another repair shop for repairs not offering us a loaner car. Rust spot showed up in less then 30 days they wouldn’t fix
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ID
#1506551 Review #1506551 is a subjective opinion of poster.
Location
District 3 Bel Air, Maryland
New Reviewer
Do not use Valerie Drayton, my son loves his 2015 Dodge Charger...called and asked about this car went in the same night, paid the price they were asking, bought a warranty...Valerie said she would look for the second key, and have it for him when he picked up the...
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ID
#1466817 Review #1466817 is a subjective opinion of poster.
Pros
  • Son loves his car
Cons
  • Sales person valerie drayton
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Pricing Ad A Lie

Jones Junction 1508 Belair Rd #2000, Bel Air, MD 21014 4 days ago Called the dealership today about a used car on line. After confirming the price,I asked if there were any other add-ons besides tax,since they have their large guarantee that says: The Jones Price Guarantee Simply Means That The Price You See Listed On Our Vehicles Is the Price You Pay. There are No HIDDEN FEES or Additional charges.Ever! But the salesman responded-there is the dealer prep for $300,and another "documentation" fee (never heard of this one before) for another $300 So Mr Jones,wherever you are--your "guarantee" is meaningless and worthless--you should be ashamed. How long have you gotten away with this false advertising? James Lincoln Annandale, Va
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ID
#1465312 Review #1465312 is a subjective opinion of poster.
Location
Arlington, Virginia
Service
Jones Junction Sales Representative
Pros
  • Price of a used mustang
Cons
  • Add-on charges
  • Add
Reason of review
price guarantee is false
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer
Jones Junction - Switch & Bait / Over selling & Over charging service
I purchased a 2013 pre certified Rav4. But it was not the car I test drove or liked. Because I did not want to pay the $1500.00 pre certified fee that was not advertised on the web, they brought me a car that they said was already certified so the fee was not on there....
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ID
#1386088 Review #1386088 is a subjective opinion of poster.
Location
Bel Air, Maryland
Service
Jones Junction Oil Change
Cons
  • Poor service
  • Deception
  • Being rushed through the purchase
Reason of review
Pricing issue
Loss
$1500
Preferred solution
Let the company propose a solution

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