Does not honor online price | Jones Junction

1.0
Details
Does not honor online price - Jones Junction
Does not honor online price - Jones Junction
Found a vehicle through TrueCar and received my TrueCar price guarantee from them for a car that Jones Junction (Bel Air Hyundai) which is part of the Jones Junction conglomerate of dealers. They would not honor the advertised price. Initially they ignored the TrueCar certificate with the stated price and then quickly went online and changed the price of the vehicle. Jones Junction has a online price guarantee, which is a joke, and falsely advertised.
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Review
#1666898 Review #1666898 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Cons
  • Poor service
  • Not honest
  • Upper management
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Jones Junction Used Superstore
  • Bel Air Hyundai

Terrible | Jones Junction in Washington, District Of Columbia

1.0
Details
Took my rav to have transmission looked at. When i got the car back there was grease from the mechanics hands all over the cloth around the inside door handles that i can't get out. Thanks jones.
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#1637966 Review #1637966 is a subjective opinion of poster.
Service
Jones Junction Customer Care

Ripped off customer | Jones Junction in Bel Air, Maryland

1.7
Details
My wife was looking for an SUV she needed a car we tried to explain our situation we had limited funds . They didn't give a damn stuck is in a plain Jane SUV for $20,000 we were taken advantage of we thought we could trust these people obviously not do not go to Jones Junction for anything
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#1182790 Review #1182790 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Poor customer service
Found a car i wanted.I left my info about being interested in that car, I get a call to come in. I get another call saying the car isn't there, it's at the auction. I can go buy it with a dealership license. Do i want to come in and see what I can find. What's the...
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#1180870 Review #1180870 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Poor customer service
So we went ahead with the purchase, BUT much to our surprise, there was even more worse surprises Jones Junction Toyota had in their sleeves, they put in the wrong price or figures in the contract, the paper that Mr. Tim wrote the final offer was gone never to be seen...
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#1094187 Review #1094187 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Poor customer service
1.0
Details
So, we told the salesman we wanted to take that car for a test drive, and he left to retrieve the car. 30 minutes passed and the salesman still didn't return with the car. We had enough, told a salesperson that we waited too long, and simply left. Thanks Jones Junction...
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#951506 Review #951506 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Change your business practices to be more customer oriented.
I tried to buy a car at Jones Junction The internet is one price and Jones told me another price, but what is weird its on Jones Junction page the price. I felt like I was in the wrong when I try to negotiate a price I was paying in cash. I will never step foot at...
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#936136 Review #936136 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Pricing issue

Jones Junction Customer Care Review

4.3
Details
Dan in Finance, on the Dodge end on a warranty issue came through for me in a big way. He worked hard and satisfy me 100%. I'll never shop anywhere else for a car.Never kept me hanging and worked hard to satisfy my warranty issue. Jones for Lifetime.
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#923054 Review #923054 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Good customer service

Jones Junction Customer Care Review

3.1
Details
I bought a new car from Jones and they list the second key. I was told they would call me the next day but didn't. I called and left numerous messaged with promises of a return call; never a return call. It took a week for them to get me my key.
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#915571 Review #915571 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Poor customer service

Jones Junction Reviews

  1. 22 reviews
  2. 13 reviews
  3. 8 reviews
  4. 3 reviews
  5. 3 reviews
Jones Junction reviews

Jones Junction Customer Care Review

1.0
Details
I was going to buy a 2016 toyota camry they pressured me and talked to me like a dog......would never recommend them to anyone
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Review
#873212 Review #873212 is a subjective opinion of poster.
Service
Jones Junction Customer Care
Reason of review
Poor customer service